Frequently Asked Questions

Everything you need to know before your visit

Before Your Visit

How can I book a spa or massage treatment at myBALIhealing?

Booking is simple. You can reserve your treatment directly through WhatsApp or via our website. Advance booking is recommended to secure your preferred time, especially during busy travel seasons.

Walk-in guests are welcome, though availability may vary depending on the day’s schedule. Booking in advance is the best way to secure your preferred treatment and time slot.

Schedule changes can often be arranged based on availability. For cancellations or rescheduling, we recommend informing us at least 24 hours in advance.

Arriving 10–15 minutes early is recommended for a smooth check-in process and a more relaxed start to your treatment.

We accept both cash and card payments for your convenience.

We’re happy to assist with bookings for couples, friends, families, or small groups. We recommend booking in advance for multiple guests to help ensure availability and the best possible arrangement.

Choosing Your Treatment

We offer a carefully curated range of massage and wellness experiences, including Balinese massage, relaxation treatments, couple experiences, and combination spa packages.

Our treatments are designed for both first-time visitors and experienced spa guests. Our team can also help guide you toward the most suitable option based on your comfort and preferences.

We provide couple-friendly treatments in shared private rooms, ideal for partners, honeymooners, or friends.

Our spa packages combine multiple treatments into one immersive wellness experience for guests seeking deeper relaxation.

Treatment durations vary depending on the service selected, with options ranging from shorter sessions to extended spa experiences.

Some treatments may include essential oils as part of the relaxation experience, while others may vary depending on the service selected. If you have sensitivities or preferences, please let us know before your treatment.

Your Experience

Therapist preferences may be accommodated based on availability. We recommend mentioning your preference during booking.

Your therapist can adjust the pressure from gentle to deep based on your comfort level and needs.

Your comfort and privacy are always prioritized. Our team will guide you before your session to ensure you feel comfortable and relaxed throughout the experience.

We aim to create a welcoming, calming environment where every guest feels comfortable, whether it’s your first massage or part of your regular wellness routine.

We strongly encourage guests to share any relevant health concerns, injuries, or sensitivities before treatment so our therapists can tailor the experience to your comfort and safety.

Yes we do have private rooms. Guest comfort and privacy are important to us, and private treatment spaces are available to help create a relaxing and comfortable experience.

Our therapists are professionally trained and experienced in delivering treatments designed to provide both relaxation and attentive care.

We maintain high standards of cleanliness and hygiene throughout our facilities to help ensure every guest enjoys a comfortable, safe, and relaxing experience.

Location & Practical Info

myBALIhealing is located inside Bali Collection, Nusa Dua. A convenient lifestyle destination close to major hotels, resorts, and tourist areas.

Our Bali Collection location is especially convenient for guests staying in Nusa Dua and surrounding resort areas.

During busy holiday and travel periods, advance booking is highly recommended to secure your ideal appointment time.

Hotel pick-up or transportation assistance may be available for guests staying in the Nusa Dua area. Please contact us directly to confirm availability and arrangements.

We open daily from 09.00 AM to 10.00 PM, giving you flexible time to enjoy your preferred treatment whether you’re planning a daytime refresh or an evening relaxation session.

You can reach us directly via WhatsApp at +62 818-346-375 or email us at mybalihealing@gmail.com for bookings, treatment inquiries, availability, or personalized assistance.

Convenient parking is available for guests visiting Bali Collection.

Still have questions?

We’re here to help you choose the right treatment and answer any questions you may have